Refund Policy

App: Pluma  ·  Developer: Roberto Hortal  ·  Last updated: 14 June 2026  ·  Contact: [email protected]

Overview

All purchases made through Pluma are processed by Google Play (Android) or the Apple App Store (iOS). We do not process payments directly and do not have access to your payment information. Refund eligibility is governed by the refund policies of Google and Apple respectively.

Google Play (Android)

Google Play offers a 2-hour refund window for apps and in-app purchases, after which refunds are handled on a case-by-case basis.

To request a refund:

  1. Visit play.google.com/store/account/subscriptions
  2. Find your Pluma Pro subscription
  3. Select "Manage" → "Cancel subscription" or contact Google Play support
EU Consumer Rights: Under EU law (Directive 2011/83/EU), digital content consumers in the EU have a 14-day right of withdrawal from the date of purchase, unless digital content delivery has begun with your prior consent. Contact us at [email protected] if you have questions about your EU consumer rights.

Apple App Store (iOS)

Apple handles all refund requests for App Store purchases.

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Pluma Pro purchase and select "Request a Refund"

Our Policy

While we cannot process refunds directly, we will always respond to concerns at [email protected] within 5 business days and assist you with the refund process.

Subscription Cancellation

Cancelling a subscription stops future billing. You retain access to Pluma Pro features until the end of the current billing period. Cancel at least 24 hours before the next renewal date to avoid the next charge.

Free Tier

The core features of Pluma are free and will remain free. You are never required to subscribe.

Contact

Email: [email protected]
Developer: Roberto Hortal  ·  Spain, European Union